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PhotoBox, Europe’s leading online digital photo service, has made sure that its 30 million+ members get the same personalised, unique, customer experience when they call as they do when they’re online, with NewVoiceMedia’s ContactWorld for Service solution.

In this video, Chris Gallimore, PhotoBox’s Customer Service Operations Manager, explains how our true cloud contact centre technology has helped the business become more responsive and flexible, while delivering the best possible customer experience.

Watch the video, and then download the case study to find out more.

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About Nicola Brookes

Nicola is RVP Corporate Communications at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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