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On Yelp, epinions, and thousands of websites every day, customers aren’t afraid to talk about the companies they love, but first you need to 'earn the right' to their story.

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About Jeanne Bliss

Jeanne, a keynote speaker and best-selling author, has spent 25 years leading the customer experience for Lands' End, Coldwell Banker, Allstate, Mazda and Microsoft. She founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.

For more about Jeanne, visit www.customerbliss.com

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