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wowcher-logo-600pxCheck out the video below to see Samantha Tomlinson and Julian Boardman explain how Wowcher has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service, with Salesforce integration.

The UK’s second largest daily deals website is using our technology to successfully resolve over 150,000 inbound and 40,000 outbound calls a year, while improving both first contact resolution and customer satisfaction.

Watch the video, and then download the case study to find out more.

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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