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This week we were really excited to be shortlisted alongside our customer SHL for the Best Technology Partnership in the 2012 CCA Excellence Awards.

The Customer Contact Association run the awards annually to promote organisations that are delivering amazing service to their customers.

The winners will be announced at a gala dinner in Glasgow on 7th November, so there is plenty of time for the judges to deliberate and pick each category winner!

NewVoiceMedia and SHL have worked together for nearly 5 years, implementing an innovative cloud contact centre solution that has enabled SHL to offer a personalised experience to their customers.

In this video SHL’s Jag Tucker explains how the partnership with NewVoiceMedia has enabled their team to handle calls in multiple languages, from multiple countries with a personal touch.

For more information on ContactWorld just visit our website.

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About Charlie Cowan

Charlie is passionate about cloud computing and how it can help real businesses to run more profitably.

Read more from Charlie Cowan