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We were really excited to be a gold sponsor and exhibitor at Salesforce1 World Tour London last Thursday. Bringing together more than 10,000 leading Salesforce partners, customers, prospects, technology innovators and thought leaders, to share ideas, discuss industry trends and network, it really is the UK’s cloud event of the year. It’s also a key date in NewVoiceMedia’s calendar, particularly as the majority of our customers are also Salesforce users. The ability to route and prioritise calls based on data held in Salesforce, is helping our customers become much more competitive.

George_Hu SalesforceWe kicked off the day by offering our guests complimentary fresh coffee and the chance to enter our draw to win a fitbit flex, an innovative fitness tracker and firm favourite of Salesforce CEO Marc Benioff, which makes it easy for the wearer to sync stats, see trends and reach goals. We then joined the keynote, which was opened by gymnastic troupe Britain’s Got Talent winners Spellbound, who performed a dazzling routine to warm up the audience.

The big announcement of the day was the company reaffirming its commitment to Europe. George Hu, Salesforce’s COO revealed that Salesforce’s first UK data centre is expected to open this August in Slough, run entirely from renewable energy. Two more data centres in France and Germany are also planned for 2015. Another major development is the official renaming of its iconic London office, from Heron Tower to Salesforce Tower, as the company takes on more office space for its UK headquarters.

Salesforce also announced the launch of its new Salesforce1 mobile app. Available in the Summer roll-out, the app will contain more than 30 new features, including easier access to reports and dashboards, an ecosystem of more than 65 partner apps and the ability to deploy custom business apps.

Salesforce1 Mobile APP NVMFor NewVoiceMedia, the event marked the unveiling our new Salesforce1 Mobile integration. Working seamlessly with the Salesforce1 Mobile App, all our ContactWorld solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent. We held demos at our stand throughout the day and group sessions at Aloft. Check out this video if you missed it.

Throughout the day we heard stories from businesses such as the Financial Conduct Authority, who are using Salesforce to manage over 40,000 consumer credit firms, and Now:Pensions, who talked about enhancing its customer experience with NewVoiceMedia’s ContactWorld solution with Salesforce integration. The true cloud technology enables the business to provide excellent service while on the go, make and record calls via the platform, and ultimately increase agent productivity and revenue growth. It’s no wonder Hu described ‘cloud-first’ as ‘the new mantra in today’s world’.

Cafe de Paris2The entertainment continued after the event with a BBQ, DJ and open bar at Aloft with NewVoiceMedia and Tquila, and then we headed to the coolest party in town, to ‘Rock ‘til Dawn’ at Café de Paris, which we hosted with makepositive – featuring special guests David Julien, The Voice finalist, and vintage swing group The Pocket Belles.

Needless to say, we had a fantastic day! Check out our Facebook album for a selection of photos, and if you’d like to learn more about NewVoiceMedia, please do get in touch.

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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