Our market-leading cloud contact centre solutions, which integrate seamlessly with Salesforce to deliver a personalised and unique customer experience, will be used by Salesforce support agents in Dreamforce's Live Customer Engagement Centre, located in the Expo area (Moscone North). Staff will assist the event’s 100,000+ exhibitors and attendees, responding to questions across multiple channels including phone, email, social media and live agent chat.
As well as delivering excellent service at the cloud event of the year, we’ll be exhibiting in booth W222 in the Cloud Expo, where visitors can find out how they can integrate their voice communications with Salesforce to provide a fast and personalised response and improve overall customer service and satisfaction levels.
Last week we announced that we will be a gold sponsor of Dreamforce, which will be held November 18 – 21 at the Moscone Center in San Francisco. Salesforce expects more than 120,000 people to register to attend this year's 11th annual conference and experience the power of social and mobile cloud computing and connect with their customers in a whole new way.Read my recent blog post for five reasons why Dreamforce is such a big deal, and why you should definitely join us there!
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About Tim Pickard
Tim joined NewVoiceMedia in July 2011 with over 20 years' experience as a leader in the IT industry. He served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.Read more from Tim Pickard