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Customer Experience CenterDreamforce, the world’s largest technology conference hosted by salesforce.com, is obsessed with creating an “attendee first” experience for all 130,000 of its guests in San Francisco next month. To help them achieve that objective, NewVoiceMedia has been selected for the second consecutive year to provide the service telephony at the conference!

Our market-leading cloud customer contact platform, which integrates seamlessly with Salesforce to deliver personalized and unique customer experiences, will be used by Salesforce support agents in Dreamforce’s Live Customer Engagement Center. Located at the center of the campground, agents will provide real-time support for the event’s attendees, partners, and exhibitors over the phone, and multiple other channels.

As well as delivering excellent service, we’ll be exhibiting in Moscone North, booth 1921 in the Cloud Expo. Visitors can find out how they can maximize their Salesforce investment across sales and service with our true cloud contact center and multi-channel communications solutions, which enable businesses of all sizes to deliver excellent customer service and drive a more effective sales and marketing team.

Salesforce expects more than 130,000 people to register to attend this year’s 12th annual conference. With keynotes that showcase visionary technology, more than 1,500 specialized sessions, thousands of live demos and inspiring customer stories, attendees will learn how to transform how they sell, service, market and engage for the Internet of Customers.

Check out our microsite for more about why you need to be part of this world-class event experience.

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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