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We're counting down to the biggest cloud conference of the year! With over 1,400 expert-led sessions, hundreds of networking events on the schedule and 130,000 industry visionaries, product gurus and world leaders set to attend, Dreamforce really does offer something for everyone.

Over in Moscone North, booth 1921 in the Cloud Expo, we’re excited to be showcasing our integrated omni-channel contact center communications solutions in the cloud. NewVoiceMedia will demonstrate how to elevate the customer experience, improve the service team’s efficiency and enable greater visibility by effectively routing, managing and tracking communication across multiple customer channels.

Research has shown that 60% of customers continually change their preferred contact channel depending on where they are and what they’re doing. They also expect the same level of personalized service regardless of the channel they choose. Therefore, having a contact center platform that allows you to integrate and manage multiple touch points, and deliver excellent customer service across each contact channel, is vital.

Stop by our booth (Moscone North, booth 1921 in the Cloud Expo) and find out how you can ensure your customers and prospects ‘Hang up Happy’ every time.

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at

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