We were pleased to see our customer PhotoBox scoop top e-retailer in the ‘Best for Calls’ category of the recent 'Top 50 Companies for Customer Service 2013', the largest independent benchmarking study of customer care.
The company holds an overall top 20 position in the category with a score of 91%, and was also voted ‘Best E-Retailer’ and ‘Best Social Pioneers’. Using ‘mystery shoppers’, contact centres were rated using criteria selected by customers themselves. For PhotoBox, which prides itself on being the market leader because of its passion for offering brilliant products and outstanding customer service – the results are testament to its continuing efforts in striving for the very best.
We are delighted that PhotoBox has been recognised and rewarded for the quality and personal touch of its customer care. The awards are a great benchmark for a company like PhotoBox that is so dedicated to delivering service excellence.
The Top 50 Companies for Customer Service is run in partnership with GfK Mystery Shopping, one of the UK’s leading independent market research organisations. Its goal is to help companies to measure themselves on what the general public thinks a great customer service experience should be across multiple channels including calls, email, web chat and social media.
Download our case study to read about how PhotoBox handles calls in the cloud with NewVoiceMedia.