One in a series of "20 Reasons to Host Your Contact Centre in the Cloud"
A week is a long time in politics, but if you want to change or grow your business it can be even longer. As with most decisions in life, once it's made you want to get on with it.
The sooner your new contact centre is up and running, the sooner you can begin to realise a return on the investment you have made. It's not just a question of the bottom line though - change is a distraction in business and the sooner, and smoother, it can be done the better. We've all been in "change processes" that took so long to change, they themsleves changed during the months it took to get from A to B.
Traditional on-premise contact centre solutions for a medium to large sized company might take 6 months and hundreds of thousands of pounds to get up and running. There may be a number of different suppliers, a lot of equipment and boxes to install, plus dozens of different team members to manage and make sure it all works together.
A cloud contact centre solution, such as ContactWorld, offers a much simpler solution. We can set up call and contact centres with hundreds of lines in weeks, and in one case managed to set up an emergency 10 seat centre in 45 minutes!
We spend time with our clients to make sure each project is implemented as required - each customer gets exactly what they need. It's the cloud that makes it possible to act so quickly; a shared multi-tenant platform means we can focus on configuring your account and call plan to deliver what you need, instead of spending time integrating lots of different systems to work together; which frankly, you don't need.
Share this article
About Tim Pickard
Tim joined NewVoiceMedia in July 2011 with over 20 years' experience as a leader in the IT industry. He served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.Read more from Tim Pickard