One in a series of "20 reasons to Host Your Contact Centre in the Cloud".
It's always nice to be spoken to in your own language when you contact a company. Many businesses are driven entirely by their ability to answer calls with accuracy and quality. Many businesses are also driven by their ability to speak the same language as their customers too.
Excellent customer service is based around getting the right call to the right person first time. This often means routing the calls to agents who can speak the language of the caller and can offer the support and help required.
ContactWorld from NewVoiceMedia offers a number of features which allow you to configure your call centre to route calls to the right agent first time.
Combine this clever routing with audio whispers for the agent and you have the power to direct the call to the right agent, and for that agent to be aware of what language the caller is speaking. This means that you can be safe that the right call is going to the right agent which in turn is delighting your customers.
Flexibility is a core element of NewVoiceMedia's ContactWorld solution meaning you can configure your contact centres based around what works best for your business. This will ultimately allow you to focus on providing the best service possible, no matter where in the world that call is coming from.Download: 20 Reasons to Host Your Contact Centre in the Cloud
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About Rob Lambert
Rob has been with NewVoiceMedia since March 2010 and works as our Test Manager within Development. His blog will feature software testing with various posts about the hosted telephony market and changes to our domain. Outside of work he loves nothing more than spending time with his wife and three children. He also helps run an online testing community and is the editor of "The Testing Planet".Read more from Rob Lambert