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Guide to DreamforceToday’s customer is changing the world of customer service. They’re using more contact channels, will switch businesses following an inadequate experience and even take their revenge online. Companies need to harness the power of cloud technology to allow them to deliver the level of personalised service that customers expect.

Whether you’re looking for specific product information, a thought leader’s vision of the future of customer service, or proven best practices from other service professionals, Dreamforce offers everything you need to help your organisation deliver an excellent customer experience to today’s mobile and social customer.

Visit NewVoiceMedia's microsite for our at-a-glance printable guide to Dreamforce - featuring all the essential sessions, parties and networking events, along with registration details, to help you get the most out of the four days.

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About Nicola Brookes

Nicola is corporate communications director at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at

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