Many companies feel as if they’re exactly the same as their competitors. Their goal is to run more frequent lead generation campaigns, or hire salespeople who will dial faster and shout louder than their competition. All this so they’ll reach prospects first because they don’t believe they have any unique differentiation to win sales on their well-earned merit.
But lead generation activities alone won’t win business. Rather, it’s your differentiation that causes you to come out on top and win the sale.
If you don’t have noticeable differentiation from your competitors, it’s difficult to accentuate differentiators in your communication. The deciding factor will be price – which you don’t want. Relying on price differentiation is too risky for small businesses, and it’s difficult to maintain.
Think Amazon and Walmart.
They each strive to be the lowest-cost provider and are continually focused on price. Even as they’ve literally become amazons in their industry, they’re still competing primarily on price and distribution. For smaller businesses, it’s all too easy for your competitors to find a cheaper supplier or lower their overhead.
Suddenly, you’ve lost your differentiation.
Instead, you want to identify what you do well that makes you unique from your competitors. You don’t have to be unique in every market, only in your target markets and in how you meet your prospects’ needs.
For example, you might have a streamlined client onboarding process that allows your new clients to implement your services with minimal impact on their staff. Or, your knowledge of their industry may allow you to extend your core services to support other areas of their business, such as managing all their technology providers from internet to software application provider.
Here’s another example: Our top clients have us serve as their Chief Marketing Officer (CMO), directing their lead generation strategy and implementation. What’s our differentiation in the CMO role that our clients are after? It’s that we understand sales and the sales process. Every recommendation we make is from the perspective of how it will support their sales team and overall revenue growth through lead generation and marketing.
What makes a trait a differentiator isn’t just that it’s unique to you.
It’s that your clients value that differentiator because it helps them do business – or run their personal lives – more effectively. Your differentiators help meet a need they want. Buyers are no longer looking solely at a checklist of decision criteria – they’re also looking at how you are a better fit for their company than your competitors.
Once you’ve identified your unique differentiators, you can influence the sales process and your prospects’ evaluation criteria. Whatever the reason prospects invite you into the sales process, you can use your differentiators to help them expand their thinking about what’s really important to them.Price will no longer be the only determinant as prospects consider your proposal in comparison to your competitors. Your prospects will have other evaluation criteria to consider and a broader choice. And you gave them that opportunity because you knew your differentiators.
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About Kendra Lee
Kendra Lee has built a successful career as a top seller by consistently exceeding sales goals. She is a prospect attraction authority, sales expert, speaker, author and a business owner who knows how to shorten time to revenue in innovative ways. After starting her sales career in accounting with IBM, Kendra founded KLA Group on the philosophy that sales is not an art; it can be learned.Read more from Kendra Lee