After months of counting down, the world’s largest software event is finally here – and we had an amazing first day! With more than 137,000 registrants, 1,450 sessions and 400+ partners, Dreamforce is absolutely buzzing with innovation, back-to-back events, fun, networking and excitement.
The message we’re bringing to Dreamforce is ‘Hang up Happy’, and we’ve had some really great conversations at our booth (N1921 in the Cloud Expo). The team have been demoing our true cloud omni-channel communications solutions which ensure that whether a customer calls, emails, texts or tweets, they’ll always be happy customers. And everyone knows that satisfied customers are key to a successful business.
NewVoiceMedia offers the only cloud contact center solution that integrates seamlessly with Salesforce. So you can leverage your customer information within your CRM to resolve any query faster and more effectively than ever. We’ve made it easy to use this data to route contacts and provide first-class customer experience every time. That means being able to identify your customers’ context no matter how or when they decide to get in touch. Prospects will be happier because they’ll see you care which in turn means agents will wrap up happy. That’s a whole lot of happy…Check out our video to find out how NewVoiceMedia is helping customers to ‘Hang up Happy’, and then see if you can spot yourself in our day one photo gallery. If you haven’t already visited us at our booth (N1921), we hope to see you there today! You’ll Hang up Happy too!