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The next chapter of our growth

Today, I am incredibly excited to announce that NewVoiceMedia has agreed to be acquired by Vonage.

NVM at DF18: Arming your sales reps for better conversations

The key to building an army of sales winners lies in providing your reps with the tools to make every conversation with potential prospects as positive and productive as possible.

NVM at DF18: AI trends to watch

AI innovations are bringing exciting opportunities for brands to transform their customer experience. Here are some trends you can expect to see at this year's Dreamforce.

NVM at DF18: Boost CX and build your network at NewVoiceMedia’s Dreamforce events

As a proud sponsor of Dreamforce for the 6th consecutive year, NewVoiceMedia has been busy putting together an agenda of activities for Trailblazers. Here’s what we have planned.

How Artificial Intelligence is making customer support more efficient

An angry customer is two or three times more likely to leave a negative review, and 80% of customers will steer clear of a business with negative reviews. Getting it wrong may even earn you some really bad press. Getting it right isn’t easy, but it’s not impossible either. So how do you keep customers happy?

VIDEO: Allied Dispatch Solutions CEO on the rules of roadside customer service

ADS CEO Anthony Royer recently sat down with NVM CEO Dennis Fois for a discussion about the how the ADS Customer Solutions Specialists are making every conversation great.

NVM at DF18: The key to great Dreamforce conversations

If you do it right, attending Dreamforce can transform your career, your business, or both. We asked some of our favorite thought leaders their top networking tips. Here's what they said.

NVM at DF18: A game plan for Dreamforce Trailblazers

Here are some dos and don’ts that will help you develop a game plan to maximize your Dreamforce experience.

Great CX depends on great employees: here’s how to find them

Perhaps the most essential element of providing great customer service is to have great customer-facing employees. And to have the best, you need to make sure you’re picking the best of the best.

VIDEO: Making customers feel great every time

Watch our video on how to deliver a personalized, emotive experience.

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