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Five reasons to meet NewVoiceMedia at Salesforce World Tour London

NewVoiceMedia is proud to sponsor and exhibit at Salesforce World Tour London, the UK’s number one Salesforce event, being held at London’s ExCel on Thursday 23rd May. Over 12,000 leading partners, customers, prospects, technology innovators and thought leaders will come together to share ideas, discuss industry trends and network.

The battle for superb CX: reasonable vs memorable

Listening, measuring, creating memorable moments, keeping track of experiences, adjusting and engaging in a dialogue with employees and customers on channels they prefer, sounds overwhelming, however an unavoidable future businesses need to prep for now.

Four reasons you need NewVoiceMedia Omni-Channel

Many organizations deploy Salesforce Service and Sales Clouds and enjoy the results of the digital transformation journey. The next step often leads to Salesforce omni-channel, which allows customer interactions over channels such as email, chat, SMS, social media, leads, cases, SOS video calls, orders and custom objects.

Infographic: For horror, press 1: The IVR that ate CX

When customers call support for help, they’re already facing problems. But once the phone rings, in far too many cases, they’re plunged into a real nightmare: seemingly infinite IVR prompts, endless hold times, and - just as they’re at their wits end - a connection to a live agent who’s not equipped or incentivized to help them. All your customer experience efforts are destroyed in the space of a single call!

How integrating social media into the rest of the business will increase revenue

Remember, when customers are reaching out with suggestions on how to improve your product or service, generally it means that they really care and that they're brand loyal.

NewVoiceMedia wins Tech Culture Award for third consecutive year

We’re extremely pleased to have won the TechZone360 Tech Culture Award for the third consecutive year!

How to implement a successful omni-channel strategy and solution

Now, more than ever, deploying an effective omni-channel strategy is critical to business success. If your business is looking to deliver a more complete customer experience, this poses two questions: What elements should you consider as you develop your omni-channel strategy? And what do you need to look for in your solution?

Five golden rules for delivering great customer experiences

Forrester, in its CX Index analysis, identified that customer experience (CX) is a function of the customer achieving their goal, expending minimal effort to get there and then most importantly how they feel about the exchange, or their emotions. Gartner has stated that by 2020, 81 percent of companies expect to be competing mostly or completely on the basis of CX.

Discover the benefits of omni-channel integration with our demo

Omni-channel technology can play an important role in your contact center’s strategy when used effectively. Watch NewVoiceMedia’s demo to find out more.

Menu monster: the IVR that devoured customer experience

Imagine a technology that promises to help your business but instead is poisoning your customer’s experiences. A technology so overlooked that it can sap the goodwill from thousands of customers every day without anyone paying attention to it – until it’s too late! We’ve traced the source of this evil ...

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