Paysafe’s new global customer support centre achieves 20% efficiency uplift with NewVoiceMedia
NewVoiceMedia and Salesforce have completely transformed the way we are able to help our clients
All of a sudden you have a bunch of numbers and metrics, that you can give to your agent managers, which will improve decision making across the whole business
It’s been easy to onboard our reps and the productivity benefits are significant.
Our growth has come from identifying the right companies to call and contacting them in a proactive way.
because of NewVoiceMedia our new recruits are speaking our language on day three.
It still surprises people on the other end of the phone when we know who they are before they even begin talking
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless
We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly