Colloquy partners with top universities, delivering online degree programs to a global audience. NewVoiceMedia’s ContactWorld has transformed Colloquy’s call centre, revolutionising their customer experience and increasing the efficiency of both the sales and service teams. With Colloquy’s old system they suffered from:
- Patchy global call coverage
- Click-to-dial for outbound calling was impossible
- Costs were high for the quality of the technology
- Call reporting was inadequate
- System reliability was weak
Thanks to NewVoiceMedia these problems are a thing of the past.
The beauty of what we do is build relationships with candidates and students, and so the time on the phone is paramount. That's where the rubber hits the road for us, so ensuring we have an efficient and robust call centre solution is really important.