Crescent Wealth is an ethical-Islamic super and investments firm offering socially responsible superannuation and investment services to over 5,000 clients across Australia. As a fast growing organisation, Crescent Wealth’s call management system demanded greater technical resources to serve its rapidly growing client base. Mas Harris, Head of Product and Operations, sought a new call handling system which integrated efficiently, and which allowed the flexibility of scale.
Through NewVoiceMedia’s technology, Crescent Wealth achieved the following benefits:
- 10,000 high value inbound calls handled successfully per year
- Increased process efficiency
- Reduced operational costs
- Improved client experience
- Flexible and scalable cloud growth
To find out more download the Crescent Wealth case study.
Operationally everything is on a cloud. We don’t have a server on site, so this makes the system more flexible. This is a particular advantage given our small size – but our fast growth.