Our work with Grand Pacific Resorts
Grand Pacific Resorts brings concierge-level service to vacation planning for timeshare owners and guests. With hand-picked resorts in California and Hawaii, its highly desirable timeshare properties deliver an unforgettable family vacation experience. When Jeff Farr started at Grand Pacific Resorts in 2013, he was challenged with merging four different call handling operations into one state-of-the-art contact centre to deliver concierge-level service.
By using NewVoiceMedia’s technology, Grand Pacific Resorts is able to provide the best service experience possible to owners and guests.
- 36% increase in agent productivity
- 20% increase in answer rates
- 83.9 Net Promoter Score
To see how, download the Grand Pacific Resorts case study.