Previously, Homebell used a telephony provider which was plagued with issues. For example, its customer service wasn’t available after 6pm – the time when Homebell should have been at its busiest making outbound calls to both craftsmen and homeowners. With the business growing quickly, Maximilian Deuber, Head of Product at Homebell, recognised that a new telephony system was needed fast. He describes what Homebell was looking for from a new telephony provider: “We are striving to deliver an excellent way of communicating with our customers on one hand and with our craftsmen partners on the other hand”.
Since using NewVoiceMedia's ContactWorld for Sales, Homebell has seen the following benefits:
- Real time data has doubled agents' efficiency in less than 6 months
- Improved customer experience
- Agents are more motivated
NewVoiceMedia is super-reliable and we’re very happy with the service. The great data and reporting means that we can prove we are an excellent company