As a global leader in the rocketing Enterprise Mobility Management (EMM) sector, MobileIron has a clear strategy to stay ahead of the competition. Mike first met NewVoiceMedia at Dreamforce while in the process of reviewing six other alternative contact centre suppliers. Mike was immediately impressed with NewVoiceMedia and its unsurpassed Salesforce® integration, global scale and the fact that Salesforce® had financially invested in the company. Since deployment of NewVoiceMedia’s ContactWorld MobileIron have seen other benefits including:
- Better sales performance and increased connection rates with prospects
- Intelligent call routing delivers multi-tiered service levels and entitlements
- Real-time analytics and reporting support day-to-day business management
With its seamless Salesforce® integration, ContactWorld gives our agents insight into valuable customer activity and the flexibility of the cloud allows us to quickly expand to meet our growing global needs without sacrificing customer experience.