NewVoiceMedia and Salesforce have completely transformed the way we are able to help our clients
All of a sudden you have a bunch of numbers and metrics, that you can give to your agent managers, which will improve decision making across the whole business
It’s been easy to onboard our reps and the productivity benefits are significant.
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless
We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly
All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.
We are set to quadruple our customer base so doing things in an unstructured way wouldn't work
NewVoiceMedia has helped reduce customer wait time by over 30%
"Team leaders and directors have easy access to performance data"