because of NewVoiceMedia our new recruits are speaking our language on day three.
It still surprises people on the other end of the phone when we know who they are before they even begin talking
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless
All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.
We are set to quadruple our customer base so doing things in an unstructured way wouldn't work
NewVoiceMedia has helped reduce customer wait time by over 30%
"Team leaders and directors have easy access to performance data"
Answering 80% of incoming calls within 20 seconds
"NewVoiceMedia generates reports in real time…. This has increased our sales by 30%"