We had previously outsourced our customer support, but decided to bring it in house to improve the service to our clients. NewVoiceMedia’s ContactWorld integration with Salesforce® ensures that the team has all the information they need at their fingertips to serve our customers efficiently.
Furthermore, as our sales personnel work across several markets we saw the benefit of extending the solution to this team also so that all sales leads are handled correctly. As an IT organisation, we understand the power of delivering business applications in the cloud and establishing a cloud contact centre was a very appealing proposition.
NewVoiceMedia’s solution not only provided us with an enterprise-level contact centre, but delivered a smooth transition and an instant improvement in our level of service across all our geographies.