Quintessentially’s exclusive lifestyle management and concierge service delivers cutting-edge, global customer experience with NewVoiceMedia. Providing the very best in multinational and multilingual customer service through almost 700 Lifestyle Managers means keeping up with technological advances. NewVoiceMedia has provided a truly global, cloud solution delivering a highly personalised service with tools that the Lifestyle Managers love. Gold-plated business continuity and regular updates has enabled scaling to deliver the world’s largest luxury lifestyle management service.
With NewVoiceMedia, we have found a technology partner that truly understands our company and the high standards our customers expect. Exceptional service is core to our business and we are constantly striving to deliver world-class experiences to customers, each and every time. ContactWorld integrates seamlessly with Salesforce®, and is helping us to deliver on this vision, as we can now offer a consistently personalised service, while improving the satisfaction of our Lifestyle Managers.