RAM Vehicle Tracking was established in 2004, built on the principles of customer service excellence and technical innovation. With over 40,000 GPS vehicle tracking systems on the road for 4,500 customers, RAM Tracking are one of the leaders in the field. In the last three years they have experienced rapid growth on the back of a successful Salesforce® implementation.
RAM Tracking's telephony system could not cope with the exponential growth of customers. It needed to integrate with the Salesforce® way of working. NewVoiceMedia bridged this gap and supported further requirements, such as better training. Management information was needed to understand the overall performance of the operation and to build on the objective of creating customer excellence.
By using NewVoiceMedia's platform, RAM Tracking has seen the following benefits:
- 47% increase in average pipeline
- 64% reduction in training to operations time
- 70% improvement to CSAT and NPS
To find out more download the RAM Tracking case study
It came down to the integration with Salesforce® and NewVoiceMedia was the clear front-runner