Ritani is an award-winning luxury jewellery brand with offices in New York and Seattle. Since choosing NewVoiceMedia’s solution for its cloud contact centre technology, Ritani has achieved the following benefits:
- 30% increase in sales performance in less than 3 months
- Perfect integration with Salesforce CRM
- NewVoiceMedia's true cloud environment means calls can be routed to any phone and device with an internet connection, Ritani will never have to worry about bad weather affecting service levels again.
We can gauge changes in sales conversation ratio. Our KPIs mean we can track seasonality, website volumes and other data to forecast future call volumes and make sure we have the right number of agents in place.