Siemens is the global leader in manufacture, installation, commissioning and service of wind turbines; growing at around 30% in recent years. To keep up with servicing this growth, Siemens chose NewVoiceMedia’s ContactWorld for Service for its dedicated 24/7 call-handling needs. ContactWorld provided the added benefits of having accurate real-time call statistics that enabled them to properly understand what was going on as well as offering complete integration with Salesforce®. Call-handling is the backbone of Siemens Customer Support Centre which means they were able to increase productivity, enhance their reputation, drive down costs, and achieve optimum results and safety for clients.
It is clear that NewVoiceMedia is enabling Siemens, the global leader in wind power, towards reaching our potential as a global leader in customer service. Scalability, meeting SLAs, reducing call length and improving customer satisfaction are all major pluses for us.