Positive Lending Solutions achieves 100% growth year-on-year through Salesforce and ContactWorld from NewVoiceMedia, thanks to deeper insight, a more effective sales team and personalised customer service
Esker changes its under-performing server-based system for state-of-the-art cloud contact centre from NewVoiceMedia
All of a sudden you have a bunch of numbers and metrics, that you can give to your agent managers, which will improve decision making across the whole business
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless
All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.