100-999 Employees

NewVoiceMedia’s telephony infrastructure and skills-based call routing has enabled ADS to improve call quality and ease of use for the CSS team, promoting a more efficient contact center environment.

"... we achieved well over a billion dollars in sales with the inside sales team accounting for a significant portion of the business."

Esker changes its under-performing server-based system for state-of-the-art cloud contact centre from NewVoiceMedia

Our growth has come from identifying the right companies to call and contacting them in a proactive way.

All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.

NewVoiceMedia has helped reduce customer wait time by over 30%

"Team leaders and directors have easy access to performance data"

NewVoiceMedia offers everything we need

Supporting growth at 350% per annum