It’s been easy to onboard our reps and the productivity benefits are significant.
Our growth has come from identifying the right companies to call and contacting them in a proactive way.
We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly
All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.
NewVoiceMedia has helped reduce customer wait time by over 30%
"Team leaders and directors have easy access to performance data"
NewVoiceMedia offers everything we need
Supporting growth at 350% per annum
…a great new contact centre and highly motivated customer engagement team