Our work with SponsoredLinX
Seeking to stand out in a highly competitive market, SponsoredLinX sought to transform its contact centre. With call volumes growing 30% per annum, their legacy on-premise PBX system was holding the company back. NewVoiceMedia's cloud contact centre technology offered the answer for the 49 client managers and 4 teams leaders. Those answers included:
- Salesforce integration opens the door for a revitalised service
- Better reporting is driving efficiency and improving customer experience
- Click-to-dial for outbound calls saves time
To read more download the SponsoredLinX Case Study.