Seeking to stand out in a highly competitive market, SponsoredLinX sought to transform its contact centre. With call volumes growing 30% per annum, their legacy on-premise PBX system was holding the company back. NewVoiceMedia's cloud contact centre technology offered the answer for the 49 client managers and 4 teams leaders. Those answers included:
- Salesforce integration opens the door for a revitalised service
- Better reporting is driving efficiency and improving customer experience
- Click-to-dial for outbound calls saves time
To read more download the SponsoredLinX Case Study.
We spend less money than with the old system plus we have the benefit of integration with Salesforce and all the other features which come with ContactWorld.