TrinityM is an exciting start-up in claims outsourcing with a revolutionary business model, it has a passion for great customer service while controlling indemnity spend to deliver market-leading results for clients. Neil Hopkinson (Commercial Director) had five clear reasons for choosing NewVoiceMedia to provide the cloud contact centre technology:
- Scalable technology
- Number set-up is quick and easy with human-friendly software
- Call recording is accurate and instant to prevent fraud
- Skills-based routing vital for complex claims management
- Cost-effectiveness for a growing outsourcing business
Integrating the best available systems to provide flexible and scalable options for claims management is a hallmark of the Trinity Claims service, and the NewVoiceMedia cloud architecture provides an ideal answer with a platform that allows us to tailor our service cost-effectively.
We are passionate about delivering market-leading customer service and wanted a reliable, highly functional system that fitted both our short-term goals and future expansion plans. ContactWorld ticks all the boxes, offering us an efficient contact centre to help us provide excellent service to our customers.