Truphone is the first mobile network without country borders, in the last 18 months it has invested around £200m in its new global mobile network, signed five of the top eight banks in the world as customers and expanded its footprint to eight countries. Rod Sheriff, Executive Director of Customer Service, believed ContactWorld for Service met their requirements for a global, flexible and cost-effective contact centre platform. The benefits were:
- Scalability to grow
- Rapid set-up including Salesforce® integration
- VIP Callers
- Call management in six languages
- Agent’s efficiency
- Maximising customer satisfaction
NewVoiceMedia has provided us with a reliable cloud contact centre solution that enables us to greatly improve our customers’ satisfaction, without the need for plug-ins or downloads. Customers now benefit from a completely personalised experience every time and we’re pleased to have reduced our average call waiting time to just 13 seconds.