WTH investigated both in-house and cloud solutions. They decided the cloud solution offered clear advantages to their business: easy to deploy, no requirements for additional IT or infrastructure costs, and no maintenance or upgrades. ContactWorld offered a one-stop shop for all WTH’s telephony requirements, which included results such as:
- Increased booking conversion by 2% over a 12 month period
- Reduced customer service costs by 23% year on year
- WTH benefit from whispers, skill-based routing and many more!
I was impressed by ContactWorld in a number of ways: how we could save money and more importantly how it integrated into our business processes.