Company placed in the leaders’ quadrant for its completeness of vision and ability to execute.
Download and read your complimentary copy of the Gartner Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe to find out why we have been named a Leader.
Our cloud contact centre and inside sales platform delivers more successful conversations for sales and service teams, helping organisations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data.
- Whether you’re supporting existing customers or working on winning new ones, we know you’re always looking for a more personal relationship with them. To understand their needs. To know what they’re looking for.
- NewVoiceMedia’s cloud contact centre and inside sales platform helps you build relationships that lead to more successful conversations. NewVoiceMedia joins up all your communications channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them.
- ContactWorld integrates seamlessly with Salesforce, giving you full access to your hard-won Salesforce data. Without expensive, disruptive hardware changes, you’ll get unbeatable integration levels.
- Your sales and service teams will have instant access to all customer and prospect information, so they can convert leads into sales quicker than ever – or keep your customers happy and loyal for longer.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from [NewVoiceMedia]. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.