You can start having more successful conversations sooner than you think
NewVoiceMedia’s cloud-based software joins up all your communication channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them. The system integrates seamlessly with Salesforce giving you full access to your hard-won CRM data, without expensive, disruptive hardware changes.
ContactWorld for Sales
Integrates with Salesforce Sales Cloud
Connecting sales success to marketing activities means you are able to do more of the right things, connect with more of the right leads, and secure greater sales success through more predictable pipeline.
ContactWorld for Service
Integrates with Salesforce Service Cloud
Use the power of the information you hold to connect all your customers’ activity with the right person in your organization, regardless of channel, from first touchpoint until resolution. Reap the rewards with greater customer satisfaction, increased retention and impressive customer advocacy.
A cloud contact center provides businesses with a means to intelligently manage inbound or outbound information across voice and multiple other channels. Cloud contact centers form part of a business’s overall customer relationship management.
An inbound or outbound cloud contact center is a Software as a Service (SaaS) solution that is used, stored, and specifically designed to be delivered from the Cloud. This innovative and versatile software can be deployed quickly and is always up-to-date with the latest version as updates are implemented across the platform and happen automatically.
Cloud contact center software is also extremely flexible. It can adapt quickly to changing business needs, grow or shrink based on seasonal traffic demands and integrate seamlessly with third party applications.
NewVoiceMedia’s ContactWorld is the first global true-cloud contact center solution designed to improve the efficiency of your sales team and provide personalized service to every inquiry.
A game changing increase in fundraising of 225%
…16.9x return in investment…
...Game-changer for the growth of our sales floor...
…intensely personalized service, enhancing the customer experience
…revolutionizing customer experience and increasing the efficiency of sales and service teams