Looking for more successful conversations?

NewVoiceMedia’s cloud contact center and inside sales platform powers genuine, personal conversations that get results. Read our whitepaper on CTI to get started.

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Read our guide to learn about the power of ContactWorld

ContactWorld for Sales 

Increase the efficiency of your inside sales teams giving them more time, better leads, and a faster close so your reps can focus on what they do best: selling.

ContactWorld for Sales sits natively inside your Sales Cloud® org and becomes the single view of the truth your sales teams need to do their job more effectively. Customer and prospect data is immediately viewable, alongside a history of interactions and activities, call recordings and other valuable notes ensuring your calls are on-point.

ContactWorld for Service

The first global, true-cloud contact center solution that delivers a personalized service to every inquiry, providing more satisfaction, better engagement and a faster resolution for your customers.

Integrating your communications platform with your Salesforce® data provides significant benefits across your service department. Syncing customer data and communications makes it easy to offer personalized and differentiated service. It reduces customer effort and improves their experience, driving customer loyalty and dramatically improving NPS and CSAT scores

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You can start having more successful conversations sooner than you think

NewVoiceMedia’s cloud-based software joins up all your communication channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them. The system integrates seamlessly with Salesforce giving you full access to your hard-won CRM data, without expensive, disruptive hardware changes.

We've helped sales and service teams around the world

Six Pack Shortcuts

NewVoiceMedia’s ContactWorld solution has been an absolute game-changer for the growth of our sales floor

Dan Rose

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…a great new contact center and highly motivated customer engagement team

Carole Edwards
Head of Customer Contact

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Grand Pacific Resorts

All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.

Jeff Farr
Vice President of Revenue and Technology, Grand Pacific Resorts

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"NewVoiceMedia generates reports in real time…. This has increased our sales by 30%"

Tony Tran
Director of IT

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