NewVoiceMedia is in the process of disrupting one of the biggest markets in the world - business telephony. Well-funded by cloud-focused VC's, and with a management team holding a decade of cloud experience, we have a strong vision for the future and aggressive global growth plans. We are looking for exciting, passionate, innovative people to join our fast-growing team and help us achieve our goals.

A leading Salesforce ISV Partner, we offer an exciting career path, excellent and ongoing career development and highly competitive compensation packages-including a range of benefits.

The Role:

The Regional Lead role, EMEA will be responsible for developing, coaching and managing a team focused on the and the eco-system while managing and growing the partner ecosystem for NewVoiceMedia across EMEA. This role will report to the VP Global Alliances at NewVoiceMedia.


  • Develop a plan to engage with, the eco-system to drive pipeline and sales revenue.
  • Develop a plan for proactively managing System Integrators throughout EMEA.
  • Actively develop, search for and on-board new partners across the Salesforce eco-system
  • Dvelop a team focused on positioning of NewVoiceMedia within Salesforce as the number one Contact Centre partner in EMEA
  • Develop and drive exec alignment, activities with RVPs and all Sales and Sales Engineering teams, attendance at Salesforce events and introductions to NewVoiceMedia’s sales teams
  • Manage a team to perform all aspects of partner development, including: identification of partner segments, relationship definition, technical implementation requirements, launch activities, partner competency requirements and certification (when applicable), and program costs.
  • Create, document, optimize and refine processes to allow NewVoiceMedia's partner program to scale in conjunction with Sales performance.
  • Resolve challenges in a timely fashion between partners and internal/external clients in ways that maintain positive relationships.
  • Work internally to train NVM’s sales teams on how to engage with Salesforce and the partner community to NVM’s best advantage
  • Coordinate product and technical training of each partner ensuring that they are sufficiently trained to represent NewVoiceMedia and that this knowledge is current.
  • Participate in Sales team meetings as necessary to ensure clear, consistent communication of partner-specific processes.
  • Liaise with other NewVoiceMedia departments as required to provide necessary resources to maximize each partner opportunity.

Requirements (Essential):

  • Knowledge of the Salesforce and the App Exchange partner eco-system
  • 7-10 Years of experience in Partner Management , Sales Leadership or Alliance Strategies
  • Experience of developing and managing a partner base focused on marketing services
  • A track record of creating and executing successful channel/alliance strategies, winning support from senior management and increasing vendor’s awareness and mindshare within an ecosystem
  • Proven ability to build relationships, influence and manage expectations
  • Excellent written, verbal and communication skills
  • Proven ability at effectively making formal and informal presentations to all levels of management
  • Excellent planning and time management skills
  • Ability to travel across EMEA and occasionally abroad
  • Proactive and service oriented
  • Self-motivated and able to retain enthusiasm and stay focused
  • Consulting / Partner Management Experience

What we offer:

  • Friendly, fast paced environment with exceptional opportunities to progress within the company
  • Excellent training along with a clearly defined career path
  • Highly competitive package including a range of benefits

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