Working as part of a busy Legal function, your role will be to maintain the company’s database of customer contracts for NewVoiceMedia’s global customer base. We are currently in the process of transitioning to a replacement Contract Record and you will be responsible for managing the transfer of existing customer records to the new database in a timely manner.


You will be responsible for the following activities in respect of the Contract Record.

  • Continuing to recommend improvements to the new SF Contract Object in line with best practices and business changes and take responsibility for driving changes through to conclusion;
  • Completion of new contract record for each new business customer agreement signed;
  • Update contract record for existing customers to reflect:
    • Additional services sold;
    • Renewal of services;
    • Termination of services; and
    • Changes to existing customer contracts.
  • Accurately extracting the key terms of each agreement in the Contract Record as required by various functions - e.g. Customer Support, Customer Success, Finance, Legal, etc
  • Updating Legal’s records for every order – (Dropbox folder and SFDC (attach OF, MSA and SSD);   
  • Validate and transition all existing customer records from the current contract object into the new Contract Record;
  • Liaise with and provide support to internal stakeholders including sales, finance and marketing departments with regards the Contract Record data;
  • Legal verification of global purchase orders;

Required Skills

  • Vocational experience of using SalesForce CRM;
  • At least 5 years’ working experience in similar role
  • Working knowledge of legal aspects around liabilities, indemnities and warranties;
  • Must be self-motivated, to be able to work independently;
  • Attention to detail and the desire to organise volumes of documentation;
  • Excellent communication skills to deal with individuals from a variety of functions across the business (e.g., Technical, Sales, Professional Services, Support etc);
  • Able to work collaboratively within different teams;
  • Must be a team player; and 
  • Comfortable with Microsoft Office. 

Common Character Traits

  • Knowledge and experience of working within a global organisation;
  • Passionate about delivering excellence. 

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