• To perform provisioning and when required, and support activities for our customers.
  • To take part in testing and design activities as required.
  • To process and implement new customer orders from the Sales team and customers directly.

Required skills:

  • Strong analytical and decision-making skills that can be applied in a fast moving environment
  • Excellent written and verbal communication skills Keen to work in a client-focused environment, with an enthusiastic and proactive nature
  • Minimum of 1 years’ experience of working within a contact center/telecommunications environment at an operational level
  • Good working knowledge of NGNs and geographic numbers, globally
  • Basic knowledge of Windows Operating Systems


Desired Experience:

  • Good working knowledge of Telco and Service Provider relationships, and porting processes
  • Good presentation and communications skills and experience with the usual communication tools such as Microsoft Word, PowerPoint and Visio
  • Basic knowledge of Cisco ICM
  • Knowledge of Twilio, and Voxbone.
  • Knowledge of Amazon Web Services
  • Knowledge of voice networking and Contact Centre Technology Experience with a cloud or software-as-a-service providers Knowledge of data networking, routing and hubs
  • Basic knowledge of SQL, CCXML, SIP/VoIP Knowledge of Salesforce or other CRM Vendors Knowledge of IP Voice Services (IP/PBX) and both Hard/Softphones
  • Knowledge of Inbound Numbering Providers/Platforms Knowledge of Tier 1 Telco’s Project Management experience; Agile or similar

Personal Traits:

  • Adaptable and enjoys the prospect of a fast moving and continually advancing environment
  • Creative thinker with an aptitude for problem solving
  • Conscientious, enthusiastic and proactive by nature
  • Self-learner who seeks out answers to new problems
  • Attention to detail, precise

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