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IT Engineer

NewVoiceMedia is in the process of disrupting one of the biggest markets in the world - business telephony. Well-funded by cloud-focused VC's and with a management team holding a decade of cloud experience, we have a strong vision for the future and aggressive global growth plans. We are looking for exciting, passionate, innovative people to join our fast-growing team and help us achieve our goals.


Our IT engineers work to develop, test, install, configure and troubleshoot computer hardware and software. As part of this process, they work to create proper documentation, diagrams and other detailed instructions to help other employees make the best use of new technologies.

 

Responsibilities

  • Provide advice on using technology to achieve goals
  • Manage IT initiatives and collaborate with in-house technical staff
  • Design IT systems and networks ensuring the right architecture and functionality
  • Support new technology implementation
  • Train users in new and existing IT systems
  • Provide assistance with technical issues
  • Revise existing systems and suggest improvements
  • Produce reports

 

Requirements

  • Ability to troubleshoot hardware, software and network problems
  • Experience with various operating systems and databases
  • Experience in maintaining PC/Mac, mobile devices, printers, network equipment
  • Experience in project management
  • An analytical mind with problem-solving abilities
  • A team player with excellent communication and presentation skills
  • Customer service orientation
  • Interpersonal skills
  • BSc/BA in computer science, IT or relevant field; MSc/MBA in business will be a plus
  • Knowledge / understanding of ITIL processes
  • Strong cloud solutions experience
  • Professional certification is an asset
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