Responsibilities

· Drive pipeline and sales revenue to NewVoiceMedia from Salesforce and Salesforce Eco-system System Integrators in order to over-achieve on targets

· Successfully position NewVoiceMedia within Salesforce as the number one Contact Center partner in your assigned territroy – responsible for all aspects relating to this including exec alignment, activities with all Sales, Sales Leadership, Sales Engineering teams, and customer success group, ISV and GoToMarket teams.

· Enablement and education of Salesforce  teams and SI partners through deal reviews, lunch & learns, SE enablement and team events. Direct introductions to NewVoiceMedia’s sales teams and to customers via partners.

· Perform all aspects of partner development, including: identification of partner segment focus, relationship definition, technical implementation requirements, launch activities, partner competency requirements and certification (when applicable), and knowledge of program costs.

· Create, document, optimize and refine processes to allow NewVoiceMedia's to grow and scale within the Salesforce eco-system

· Resolve challenges in a timely fashion between Salesforce and internal/external clients in ways that maintain positive relationships.

· Resolve issues regarding program policy interpretation and compliance to requirements, defining and implementing corrective actions, and escalating issues to senior management as needed.

· Work internally to train NVM’s sales teams on how to engage with Salesforce and their partners to NVM’s best advantage

· Coordinate product and technical training of each partner ensuring that they are sufficiently trained to represent NewVoiceMedia and that this knowledge is current

· Participate in Sales team meetings as necessary to ensure clear, consistent communication of partner-specific processes.

· Liaise with other NewVoiceMedia departments as required to provide necessary resources to maximize each partner opportunity.


Required Skills/Experience

· Knowledge of the Salesforce and the AppExchange and SI partner eco-system

· Success in over-achieving pipeline and sales-won targets for opportunities sourced from alliances/partners

· 1-2 Years of experience in Partner Management or Alliance Strategies or relevant skills

·  Experience or skills for developing and managing a partner focused pipeline

·  Proven ability to build relationships and manage expectations

·  Excellent written, verbal and communication skills

·  Proven ability at effectively making formal and informal presentations to all levels of management

·  Excellent planning and time management skills

·  Ability to travel

·  Proactive and service oriented

·  Self-motivated and able to retain enthusiasm and stay focused


Desired Skills/Experience

· Partner Management Experience

· Navigating complex organizations, managing and optimizing ongoing relationships

· Emotional intelligence is key

· Sales experience with results-driven targets

· Engaging personality with excellent presenation & communicatiuon skills

· Creative thinker and self-starter

· Comfortable working in a fast pace environment

· Business educational background

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