Times running out – CS1000 is nearing its end of life. The challenges on Avaya on prem:

  • The uncertainty associated with moving to Avaya Communication Manager from CS1k and the ongoing TCO of licenses and support
  • Inflexibility associated with multi-point and hardware constrained solutions
  • Ongoing support and costs associated with tedious tasks like turning-up agents, IVR updates, routing changes
  • Complexity and costs associated with connector-based CRM integrations
  • Clunky, thick clients or buggy thin clients for your agents creating a burden for your IT staff
  • Uncertainty of product future
  • Brittle, complex, resource-intensive architectures
  • Lack of business agility

NewVoiceMedia makes IT easier

No need to ‘rip and replace’ as you move to the cloud.

  • Benefit from a solution that leverages your existing Avaya hardware
  • Ease your operational burden with one single stack to manage for your IVR, ACD, omni-channel routing, reporting, & analytics needs
  • Reduce the staggering costs associated with ongoing license upgrades and support
  • Enable your contact center to self-administer repetitive tasks
  • Gain access to the latest releases without a need for tedious planning and coordination

Your current on-prem architecture

Your new NVM cloud contact center

on your current hardware

How can we help?

Technology is evolving at a pace that can be expensive to keep up with. On-premises solutions with complex, resource-intensive architectures make it a challenge to keep up with business needs. A Cloud contact center from NewVoiceMedia, using your Avaya hardware, can make it easier.

Transitioning with NVM will enable you to:

  • Have peace of mind with mission critical reliability
  • Free up your teams to focus on higher priorities
  • Significantly reduce costs of your complex on-premises solution
  • Future proof with the flexibility and agility of cloud

To help you make this transition our industry experts have put together a detailed guide. We explore the benefits of moving away from traditional on-prem contact center technology.

We work with you to understand your business. Then our step-by-step process creates a personalized, hassle free migration plan. Resulting in a seamless transition to the cloud. Book an assessment call to find out more.

Customer Success Stories: FCR Media

FCR Media's digital transformation programme, including the replacement of their legacy contact center solution with NewVoiceMedia, delivers huge gains in customer experience and productivity.


placed in the Leaders’ quadrant for its Completeness of vision and ability to execute.

Read the Report

Gartner Magic Quadrant for Contact Centre as a Service

Over 700 Salesforce customers choose NEWVOICEMEDIA


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350+ ratings

Powers over 1,000,000,000 interactions on the Salesforce sales and service cloud

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Get the Avaya Migration Guide

Our industry experts have put together this guide to explore the benefits of moving away from traditional on-prem contact center technology and outline our step-by-step process for creating a customised hassle-free migration plan.

Key Information in the Guide

  • Comprehensive, workflow specific, on-prem vs. cloud comparisons
  • Detailed architecture & use case assessment criteria
  • Our cloud based deployment model
  • Hassle free, step-by-step migration plan

Download now

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