TIME FOR CHANGE

Times running out – CS1000 is nearing its end of life. The challenges on Avaya on prem:

  • Lack of control - reliance on IT for basic changes to IVR and Routing
  • Poor agent experience - thick clients, lack of visibility into your CRM, tedious toggling between multiple applications, manual logging
  • Insufficient customer-journey visibility due to poor connector-based CRM integration
  • Lack of agility caused by disruptive and resource intensive upgrades
  • Scaling challenges with a hardware constrained solution
  • High TCO associated with license and support costs
  • Uncertainty of the product future

NewVoiceMedia makes it easier

Gain control over your business and move at the speed customers expect

  • Self-administer routing rules and complete IVR changes without submitting a ticket
  • Benefit from powerful reporting, quality management, and analytics with all data and call recordings automatically in Salesforce
  • Improve agent experience with operations in Salesforce, screen pops with all relevant information, and automatic logging of calls
  • Manage a single application footprint for all your IVR, ACD, omni-channel routing, reporting, and analytics needs


Your current on-prem architecture


Your new NVM cloud contact center
on your current hardware

HOW CAN WE HELP?

In the age of customer experience customers expect outstanding service. It’s not only what you do that matters, but how you do it. A cloud contact center allows you to keep up with your customers at a pace they expect.

Transitioning with NVM will enable you to:

  • Take back control of your contact center
  • Leverage your CRM data to deliver the best possible customer experience
  • Significantly reduce the cost of system changes, integrations and upgrades
  • Seamlessly connect your cloud contact center to your existing Avaya Hardware

To help you make this transition our industry experts have put together a detailed guide. We explore the benefits of moving away from traditional on-prem contact center technology.

We work with you to understand your business. Then our step-by-step process creates a personalized, hassle free migration plan. Resulting in a seamless transition to the cloud. Book an assessment call to find out more.

Customer Success Stories: Allied Dispatch Solutions

ADS, a leading North American roadside assistance company, improved productivity, reliability, and quality of customer experiences by moving their on-prem contact center to the cloud with NewVoiceMedia.

NEWVOICEMEDIA NAMED A LEADER IN GARTNER’S MAGIC QUADRANT FOR CONTACT CENTEr AS A SERVICE

placed in the Leaders’ quadrant for its Completeness of vision and ability to execute.

Read the Report

Gartner Magic Quadrant for Contact Centre as a Service

Over 700 Salesforce customers choose NEWVOICEMEDIA

5.0

Average rating

350+ ratings

Powers over 1,000,000,000 interactions on the Salesforce sales and service cloud

Salesforce appexchange premier partner

GET THE AVAYA MIGRATION GUIDE

Our industry experts have put together this guide to explore the benefits of moving away from traditional on-prem contact center technology and outline our step-by-step process for creating a customized hassle-free migration plan.

Key Information in the Guide

  • Comprehensive, workflow specific, on-prem vs. cloud comparisons
  • Detailed architecture & use case assessment criteria
  • Our cloud based deployment model
  • Hassle free, step-by-step migration plan

Download now

Simply enter your details into the form below to receive your download. All fields marked with * are required.

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