CLOUDFEST LONDON 2019 HIGHLIGHTS

Missed the event or want to re-watch the sessions from the day? You can find everything you need here!

The event was superb; I walked away with some good learning and an appreciation of what others are doing!

- CloudFest London 2019

LEADING THROUGH CUSTOMER OBSESSION

In the Age of the Customer, delivering a great Customer Experience is not enough. Customers have the power and will decide who wins and who fails. This means putting your Customers at the Heart of your business. To genuinely do this you need to be Customer Obsessed.

Gallery

Click HERE to see the photos from the day!

https://newvoicemedia.imgix.net/cloudfest/customer-obsession-orange

WHY BE CUSTOMER OBSESSED?

Gerry McGovern
Customer Experience Consultant

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THE PSYCHOLOGY OF CUSTOMER INTERACTION

Martin Hill-Wilson
CX & AI Engagement Strategist
Brainfood Consulting

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CUSTOMER SPOTLIGHT

Jag Tucker
Global Customer Service Director
SHL

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DELIVERING EXCEPTIONAL CX

Adam Hooper
Salesforce Manager
DPD

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What Would a Punk Rock Version of CX Look & Feel Like?

Adrian Swinscoe
Customer Service & Customer Experience Consultant

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DELIVERING HIGH TOUCH CUSTOMER SERVICE

Sam Barker
Sales Director
Golfbreaks

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Rapid Growth - Improving CX & Sales Success

Jonathan Hewerdine
Director of Operations
Inside Marketing

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Nudging Your Customers: The Science behind Customer Experience

Ziba Goddard
Head of Core Consulting
Cowry Consulting

Building a High-Tech Sales Acceleration Stack

Stuart Reeves,
VP Sales Technology
Ebury

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Consumers Worldwide Are Becoming Security Obsessed

Jane Goodayle
VP Global Marketing
PCI PAL

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Metrics Behind The Customer Relationships

Guy Rubin
CEO
Ebsta

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Delivering Customer Service in the Cognitive Era

Simon Shaw
Customer Service Practice Director
Bluewolf

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THE CULTURE OF CUSTOMER OBSESSION - HOW THE PIONEERING ORGANISATIONS BEHAVE

Martin Hill-Wilson
CX & AI Engagement Strategist
Brainfood Consulting

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