What is Gamification?

It’s the process of driving greater productivity, by creating rewarding and engaging activities out of everyday tasks to encourage your team. Gamification platforms introduce game-type elements and principles into your everyday work processes. You can introduce incentives for your employees to reward them when they reach a personal or business goal, discourage negative or unethical behaviour, and promote office-wide altruism.

Means of reward can include, for example, fake digital currency, a progress bar, or a points system that gauges employee progress and allows you the opportunity to reward certain milestones.

morrison utility services drive agent performance

See how Morrison Utility Services, the UK's largest dedicated, independent utility service provider, leveraged NewVoiceMedia's gamification functionality to boost performance in their contact center team.

HOW DOES NVM’S GAMIFICATION WORK?

By using the combined power and intelligence of the NVM Platform and our gamification software within Salesforce®, your team will find new reasons to improve their technique, focus their energies on hitting targets or meeting SLAs. They will also be able to manage their time more efficiently and be able to push themselves as individuals and as a team.

The NVM Platform makes it easier for your team to meet their SLAs, and gamification makes them want to!

Gamification Features

Gamification within Salesforce

By combining the power and intelligence of NewVoiceMedia and Salesforce, both sales and service teams will find new reasons to improve their technique, focus their energies on hitting targets or meeting SLAs. They will also be able to manage their time more efficiently and be able to push themselves as individuals and as a team.

Drive great achievement

Whether in a sales or service role, Gamification encourages more activity, better communication and hitting targets faster. Enable swift adoption and encourage the right Salesforce behaviors by awarding points. Propel users towards higher levels, unlock badges to collect a trophy cabinet along the way and foster a complete and long-lasting change in culture. Refresh every quarter to maintain engagement.

Interactive, real-time gamification leaderboards

Drive interest and competition in everyday sales and service activities, displaying any data held within Salesforce in any of ten pre-built backgrounds. Broadcast the latest updates with “breaking news” alerts, and create engagement with cheers, taunts, comments and comparisons.

SIXPACKABS COACHES TEAMS TO HIGHER PERFORMANCE WITH NEWVOICEMEDIA

SixPackAbs is a fitness product and services provider that needed a solution to help manage dramatic growth to better support operations and ensure service quality. Chase Larson, the CTO of SixPackAbs, discusses how NewVoiceMedia’s Conversation Analyzer enabled them to train the team to sell better and support customers more effectively by recording, analyzing, and understanding every single phone conversation all from within the Salesforce environment.

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Our Gamification IS AVAILABLE IN 2 TIERS

TIER 1

  • Use interactive, real-time leaderboards to drive interest and competition in everyday activities
  • Display any data held within Salesforce in any of ten pre-built backgrounds
  • Broadcast the latest updates with “breaking news” alerts, and create engagement with cheers, taunts, comments and comparisons.

TIER 2

  • Includes all leaderboards and competitions
  • Drive great achievement through more activity, better communication, and hit targets faster
  • Enable swift adoption and encourage the right CRM behaviors by awarding points. Propel users towards higher levels, unlock badges to collect a trophy cabinet along the way, and foster a complete and long-lasting change in culture.
  • Refresh every quarter to maintain engagement
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