Introducing Conversation Analyzer

Our speech analytics option turns the human voice into your greatest source of insight.

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Rapid access to every call’s hidden insights with automatic content analysis

Uncover every aspect of your sales and service performance, without draining time and resources listening to every call. Automatic voice call analysis let you instantly identify insights and trends as well as assessing your peoples’ compliance and product knowledge. Take any urgent action fast.

Are your contact centre agents behaving properly?

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Leverage your Salesforce® data for dramatic results

Conversation Analyzer integrates knowledge derived from voice calls with your CRM data, to effortlessly identify improvement areas. Prioritise key insights, drill down to ineffective conversations and pick out the most effective ones. And do it all from your native Salesforce environment.

  • Voice calls – conversations
  • CRM data - powerful new data sources
  • Do it all from your native Salesforce environment and integrate with Einstein dashboards for true insight

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Build and boost emotional connection

Any great conversation is based on an emotional connection. Conversation Analyzer gives you more of the story; see beyond words in a script and find insights to build richer, more engaged relationships with your prospects and customers.

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Speech Analytics Features

Native Salesforce

NewVoiceMedia Conversation Analyzer resides within your Salesforce environment and integrates directly with Einstein dashboards for true insight.


The NewVoiceMedia Conversation Analyzer transcribes, tags, and analyzes 100% of all customer conversations.


NewVoiceMedia Conversation Analyzer uses speech-to-text to transcribe calls which are then auto-matically logged into Salesforce objects, like contacts, cases, and custom objects.

Einstein dashboards

Use Einstein AI and built-in dashboards to visually segment and analyze all customer conversations.


Instantly identify insights and trends as well as assessing your peoples’ compliance and product knowledge.

Call Recordings

Use Conversation Analyzer to listen to call recordings that are paired with transcripts and metrics to help understand a conversation.


six pack abs logo

We helped Six Pack Abs achieve a 500% growth in sales with our technology at the core of its sales engine. Our contact centre solution helps SPA, help people get their perfect six pack.

Learn how Six Pack Ab’s benefited from Conversation Analyzer

"Before, we were manually dialling, taking at least five seconds to dial a number. It doesn’t sound like a long time but when you multiply that by 20 guys over 12 hours a day, it really adds up. Click-to-dial is much more efficient."

General Sales Manager, SPA

Distill the
science of sales

Identify what makes your best sales people excel – and spread that behavior across the entire team. Conversation Analyzer breaks call content down into categories and displays breakdowns graphically. Uncover, understand and act on the details that drive performance, whether great or small.

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service every time

Your best service providers know how to forge connection with your customers. Accessible graphic displays breaking calls down into different subjects help you to dissect their secrets. Share their skills with all your people, to ensure that every conversation provides support levels that set you apart.

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"One of the things I really liked about Conversation Analyzer is its ability to coach agents. There is no question that contact centers could be improved with automatic, seamless coaching of the agent. Being able to understand the tone and emotion in a conversation is a really nice feature, and NewVoiceMedia’s solution brings in the meta data and analytics that allow contact center teams to take action on those insights.”

Dave Michels, principal analyst at TalkingPointz


Perfect new approaches in no time

Becoming a market leader requires continuous improvement. Effortless analysis of all calls lets you ensure new techniques are rolling out properly, measure their performance and identify optimisation opportunities. Find examples of best and worst practice instantly with intelligent call categorisation, without the hit and miss approach of random call sampling.

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Stay on top of compliance

Because all calls are automatically transcribed and analysed, it’s easy to spot and correct compliance issues before they become a problem.

Talk to us 1 (855) 534 - 2888