With its seamless Salesforce® integration, NVM gives our agents insight into valuable customer activity and the flexibility of the cloud allows us to quickly expand to meet our growing global needs without sacrificing customer experience.
NVMs solution has been an absolute game-changer for the growth of our sales floor. Its integration with Salesforce® and the power of its technology have completely changed the dynamics of our sales team.
Digital transformation programme delivers huge gains in customer experience and productivity using NewVoiceMedia
Uniplaces now achieves a call abandonment rate of less than 2%, thanks to NewVoiceMedia’s integration with Salesforce, as calls are routed based on customer phone numbers vastly improving customer journeys.
… it’s plug and play integrations with our CRM provider was a huge plus. The next step is to utilize what we know about our customers to truly differentiate the service we provide.
Positive Lending Solutions achieves 100% growth year-on-year through Salesforce and ContactWorld from NewVoiceMedia, thanks to deeper insight, a more effective sales team and personalized customer service
Esker changes its under-performing server-based system for state-of-the-art cloud contact centre from NewVoiceMedia