OUR WORK WITH BENEFIT MANAGEMENT SOLUTIONS

As a full-service benefits administration firm providing a robust Benefit Service Center for major employers, positive customer experiences are key to Benefit Management Solutions success. The BMS team places great value in understanding their customers and their service representative’s perceptions on calls and conversation analyzer helps them do just that. Since deployment of NewVoiceMedia’s solution, BMS has seen benefits including:

  • Improved customer experience
  • 100% call quality assurance
  • Significant cost savings with Conversation Analyzer
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